Specified Commercial Transactions Act disclosure (特定商取引法に基づく表記)

Golden Seabird, an online shop for beach and seaside goods operated from Tsukishima, Tokyo. The shop is the seller named on every order confirmation.

2-9-14 Tsukishima, Chuo City, Tokyo 104-0052, Japan. Phone: +81 3-6240-7358, Monday to Saturday, 9:00 to 18:00 JST, April to September. Email: info@golden-seabird.com.

The name of the person responsible for operations is provided on request. Write to the address above or email us and we will send it without delay.

https://golden-seabird.com/

The price of each item is shown in Japanese yen on its product page and includes applicable tax unless stated otherwise. Bundles such as the Shoreline Starter Set and the Family Shore Set are sold at the set price shown.

Shipping is free on orders of ¥12,000 or more inside Japan. Below that amount the delivery charge is shown at checkout before you confirm. Any other charge, such as for optional gift packaging, is also shown at checkout.

Shown at checkout.

Payment is taken at the time of order through our payment provider.

During the summer season we dispatch within two business days of the order, and delivery inside Japan usually takes one to three further days depending on the region. Estimated delivery times are shown at checkout.

An order is accepted when we send you a confirmation email. You may cancel an order that has not shipped at any time for a full refund.

Unused goods in their original packaging can be returned within 14 days of arrival. Tell us first by replying to your order email. Return postage is paid by the customer unless the item was faulty or not as described. Exchanges for a different size or colour are free while the collection is in season.

If goods arrive damaged, faulty or different from the description, contact us and we will arrange a replacement, repair or refund, including return postage. See our terms of sale for the full conditions and our privacy policy for how we handle your data.

Every price is shown in Japanese yen on the product page and again on the bag and checkout pages before you pay, so you can see the total, including any delivery charge and optional gift packaging, before you confirm the order.

Gift packaging is added at the last step of checkout, and the delivery address can be different from the billing address. Gift sets bought at a partner resort shop are sold by that shop; this disclosure covers orders placed through golden-seabird.com.

Questions about an order, a return or this disclosure can be sent to info@golden-seabird.com, called through to +81 3-6240-7358 during seasonal hours, or posted to 2-9-14 Tsukishima, Chuo City, Tokyo 104-0052, Japan. Please give your order number so that we can find the order quickly.

Reply to your order confirmation email, or phone the shop during seasonal hours, and tell us which item you want to send back and why. We will confirm the return address and what to put in the parcel. Refunds go back to the payment method used for the order once the goods reach us in unused condition.

Our ranges are released in short seasonal drops, so some colours and sizes sell out. If an item you ordered cannot be supplied, we tell you before dispatch and refund what you paid for it, or offer the closest alternative if you would like one.

The shop and all orders are handled in English and in Japanese yen. Sales are governed by the laws of Japan, as set out in our terms of sale, and any court dispute falls to the courts of Tokyo.