Terms of sale

These terms form the agreement between you and Golden Seabird, of 2-9-14 Tsukishima, Chuo City, Tokyo 104-0052, Japan, when you buy from our online shop. By placing an order you confirm that you accept them. Please read them before you check out, as they set out your rights and obligations and ours.

To place an order you tell us which items you want and provide the delivery and payment details we need to fulfil it. Your order is an offer to buy. It is accepted only when we send you a confirmation email, at which point a contract is formed. We may decline an order, for example if an item is out of stock or the details cannot be verified.

Our goods are made in small batches by independent workshops, so colours, weaves and finishes may vary slightly from the photographs. Such natural variation is part of the product and not a fault. Collections are seasonal and stock is limited; once an item sells out it may not return. We describe each item as accurately as we can.

Prices are shown on the product page and include applicable tax unless stated otherwise. Delivery charges are added at checkout and shown before you confirm. Payment is taken at the time of order through our payment provider. If a price is listed in error, we will contact you before processing and you may confirm at the correct price or cancel.

All prices at Golden Seabird are in Japanese yen. The price on a product page, such as ¥2,800 for the Ebbcloth Quick-Dry Towel or ¥12,900 for the Shoreline Starter Set, is the price you pay for the goods; shipping is shown separately at checkout. We send an order confirmation by email and tracking details when the parcel leaves the Tsukishima shop.

Our ranges arrive in short seasonal drops, and the popular colours and sizes sell first. If something you ordered turns out to be unavailable because stock was counted wrongly, we will write to you straight away and refund anything you have paid for that item, or offer the nearest alternative if you prefer.

We ship using trusted carriers and share your name and delivery address with them so they can bring your order to you. Estimated delivery times are shown at checkout and are fastest during the summer season. We are not responsible for delays caused by the carrier, weather or circumstances beyond our control, but we will help you follow up any lost parcel.

Bundled sets and resort gift packages are sold as a single item at the stated price. Where a bundle is ordered through a resort partner, we share the details needed to prepare and deliver the gift to the agreed location. Individual components of a bundle are not priced or returnable separately unless we state otherwise.

Ownership of the goods passes to you once we have received full payment. Risk of loss or damage passes to you when the goods are delivered to the address you gave. Please check your order on arrival and tell us promptly if anything is missing or damaged so we can put it right.

You may cancel an unshipped order at any time for a full refund. For delivered goods you may return unused items in their original condition within 14 days of receipt. Tell us first so we can guide the return. We refund the price of returned items once we receive them; return postage is your responsibility unless the item was faulty.

If an item arrives faulty, damaged or not as described, contact us and we will arrange a replacement, repair or refund at no cost to you, including return postage. This does not affect your statutory rights as a consumer, which apply alongside these terms and are not limited by them.

We take care to describe and deliver our goods properly, but we are not liable for losses that were not foreseeable or that arise from use beyond a product's intended purpose. Nothing in these terms limits our liability for death, personal injury or anything else that cannot lawfully be excluded.

Orders of ¥12,000 or more ship free inside Japan. During the summer season we pack and dispatch within two business days of your order, and delivery then usually takes one to three further days depending on where you live. Outside the season dispatch can take longer, and the checkout page will say so before you pay.

At the last step of checkout you can ask for resort gift packaging: our coastal box with a hand-tied band and, if you wish, a short printed note. Packaging is wrapped around the same goods you ordered. A parcel sent as a gift can be addressed to someone other than you, and the delivery details you give us are used only to get it there.

Measurements such as the 42cm width of the Harbour Weave Tote, the 11cm brim of the Dune Wide-Brim Hat or the 160 by 80cm size of the Ebbcloth towel are given in good faith and may differ by a centimetre or two because the goods are made by hand. The UPF 50+ rating refers to the hat brim and fabric as described on the product page. Care instructions for each item are listed with it.

If a size or colour is not right, reply to your order email and tell us what you would like instead. While that collection is still in season, we exchange unused goods in their original packaging free of charge. Once a collection has sold through, we may only be able to offer a refund under the return terms above.

Gift sets that you buy from a resort shop that stocks Golden Seabird are sold by that shop under its own conditions. These terms apply to orders placed through this website and to goods we send from Tsukishima. If you are unsure which applies to your purchase, call us and we will explain.

Our support team answers orders and return questions from the shop in Tsukishima on Mondays to Saturdays, 9:00 to 18:00 JST, April to September. Outside those months, email info@golden-seabird.com and we will reply as soon as the shop reopens its seasonal hours. Please include your order number so we can find your order quickly.

If you create an account, you are responsible for keeping your login details secure and for activity under your account. Let us know if you think someone else has access. You may close your account at any time; we will keep only the order records we are required to retain, as set out in our privacy policy.

We may update these terms from time to time. The terms that apply to your order are those in force on the date you place it, so changes we make later will not affect an order already confirmed. The current version is always available on this page with its last updated date.

These terms are governed by the laws of Japan, and any dispute will be subject to the jurisdiction of the courts of Tokyo. We would always rather resolve a problem directly, so please contact us first and give us the chance to make things right before taking any other step.

For any question about an order or these terms, write to Golden Seabird, 2-9-14 Tsukishima, Chuo City, Tokyo 104-0052, Japan, or call +81 3-6240-7358. We aim to answer every message quickly and will always work with you to find a fair outcome.