Privacy policy

Golden Seabird, located at 2-9-14 Tsukishima, Chuo City, Tokyo 104-0052, Japan, is the data controller responsible for the personal information described here. We decide why and how your information is processed, and we are the point of contact for any question about it. Where this policy says "we", "us" or "the shop", it refers to this company.

When you place an order, create an account or contact us, you provide information directly: your name, delivery and billing address, email address, phone number and the contents of your order. If you message us about a product or a return, we keep what you send so we can help. We do not store full card numbers — payments are handled by our payment provider.

As you browse, we and our service providers collect certain technical data: your device type, browser, approximate location from your IP address, the pages you view and the links you follow. This is gathered through cookies and similar technologies, which our cookie policy describes in full. It helps us keep the site working and understand what to improve.

Our shop is intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with information, please contact us and we will delete it promptly. Purchases made as gifts for children are made by the adult account holder, whose details we hold rather than the child's.

The form near the bottom of our home page asks for one thing, your email address. We use it only to tell you when a new seasonal range goes live and when summer shipping dates change. We send a handful of emails a year. Each message carries an unsubscribe link, and once you use it we stop sending and keep only a note that you opted out.

If you add gift packaging to an order, you may also give us a short note to tuck into the box and the name and address of the person receiving it. We use those details only to wrap and deliver that parcel. Please make sure the recipient is happy for you to share their address with us, because we cannot ask them ourselves.

When you phone +81 3-6240-7358 or write to info@golden-seabird.com about an order, we note the question and our answer against your order so the next person who helps you does not have to ask again. Our phone line is staffed Monday to Saturday, 9:00 to 18:00 JST, from April to September, which is the season when most orders arrive.

We use your information to process and deliver your orders, to handle returns and refunds, to answer your questions, to protect against fraud, and to meet our legal and accounting obligations. With your consent, we also send seasonal updates about new collections and bundles. We only use your data for the purposes described in this policy.

We process your information where it is necessary to perform our contract with you, such as fulfilling an order. We rely on our legitimate interests to keep the shop secure and to improve it. We rely on your consent for optional marketing and non-essential cookies, which you may withdraw at any time. Where the law requires, we process data to comply with that obligation.

We share your information only with parties who help us run the shop: our payment processor, delivery carriers, our hosting and email providers, and resort partners where you have ordered through a resort gift arrangement. These parties act on our instructions and may use your data only for the service they provide. We never sell your personal information.

Some of our service providers operate outside Japan. Where your information is transferred abroad, we take steps to ensure it receives a comparable level of protection, through contractual safeguards with the recipient and by limiting what is shared to what is needed for the service.

We keep order records for as long as needed to fulfil the order and for the period required by tax and consumer law, usually several years. Account details are kept while your account is active. Marketing data is kept until you withdraw consent. When information is no longer needed, we delete it or make it anonymous.

We use appropriate technical and organisational measures to guard your information, including encrypted connections, restricted staff access and careful selection of our providers. No system is completely secure, but we work to reduce the risk and will notify you and the relevant authorities if a serious breach occurs, as the law requires.

Japan's Act on the Protection of Personal Information asks us to say what we use personal information for. At Golden Seabird the purposes are: taking and delivering orders, handling returns and exchanges, answering enquiries, sending the newsletter to people who joined it, keeping accounting records, and keeping the shop secure. We will not use your information for a new purpose without telling you or asking you first.

Our pages display the Newsreader and Public Sans typefaces, which the browser requests from Google Fonts. That request reaches Google's servers and carries your IP address and browser details. We load nothing else from third parties on these pages: there are no analytics or advertising scripts embedded in them today. If that changes, this policy and the cookie banner will change first.

The site saves one item in your browser's local storage, a record of your cookie choices under the name wh_consent_golden-seabird.com. It holds your selections for analytics, preferences and marketing and the time you made them, and it never leaves your device. The cookie policy explains how to clear it.

Please raise any concern with us first, because we would rather fix it directly. If you feel we have not handled your information properly, you can also contact the Personal Information Protection Commission of Japan, the national authority that oversees the Act. Complaining to them does not affect any other remedy open to you.

You can ask us to disclose the personal information we hold about you, to correct it, to stop using it or to delete it. Write to the Tsukishima address above, call us, or email info@golden-seabird.com. We will check that the request really comes from you, for example by matching the name and email on an order, and then answer within a reasonable time. If we have to refuse part of a request, we will tell you why.

You have the right to ask for a copy of the information we hold about you, to have it corrected if it is wrong, and to ask us to delete it where there is no reason to keep it. You may object to certain processing, ask us to restrict it, and request that we transfer your data to another provider. We will respond within the time the law allows.

You can unsubscribe from our emails at any time using the link in each message. You can adjust your cookie choices through the cookie settings control at the bottom of every page. Turning off non-essential cookies will not stop you from shopping, though some conveniences may be reduced.

We may update this policy as the shop and the law change. When we make a significant change we will update the date above and, where appropriate, let you know by email or a notice on the site. Please check back from time to time so you stay informed about how we handle your information.

For any privacy question or to exercise your rights, write to us at Golden Seabird, 2-9-14 Tsukishima, Chuo City, Tokyo 104-0052, Japan, or call +81 3-6240-7358. We will acknowledge your request and respond as quickly as we can. If you are unhappy with our response, you may contact the relevant data protection authority.